Our Customer Care Promise to you from Managing Director Tim Lee
At Cornerstone we rely on total Customer Care
Our focus is on taking a professional interest in your business, making sure that the insurance cover matches your needs, to the budget you set and that claims are paid quickly and efficiently so you receive complete Customer Care.
We will deal with any queries or cover requests by return if possible, or within an agreed time frame using up-to-date technology. Most claims are acknowledged within minutes along with routine changes and queries. Our staff have a broad insurance understanding and we can answer most queries quickly.
Most of the paperwork, including policies and certificates, can be electronically transmitted to you on request.
What does this mean for you?
Well, by leaving the insurance worries to us, you’ll spend more valuable time running your business. It will mean no more lost papers or late notifications of renewal. We’ll prepare quotations and renewals in good time to suit your busy schedule. Most of our clients like to receive their papers in an electronic format and this helps to make sure delivery is secured and to the people who need it most.
Copy documentation is available on request and we can even respond to emails and messages out-of-hours and at weekends.
To discuss what we can do for you, click here and complete our contact form, or call us now on 0116 344 0040.
Is your policy coming up for renewal and worried about the cover or premium?
Whether the premiums are too high or you cannot find a policy to cover your business risks Cornerstone are here to help. We can quote some businesses over the phone and in many cases we can get an indication of cost within 24 hours. If you would like to discuss any aspect of your insurance don’t hesitate to call us.